Privacy Policy

1. Introduction
At Definite Solutions, we are committed to safeguarding your personal data and privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or services.

2. Who We Are
Definite Solutions is a software development company providing custom digital solutions and IT consulting services. For any questions regarding this Privacy Policy, please contact us at: 📧 contact@definitesolutions.eu

3. What Data We Collect
We may collect and process the following types of personal data:

• Contact information (e.g., name, email address, phone number)
• Company or business details (e.g., company name, job title)
• Technical information (e.g., IP address, browser type, operating system)
• Usage data (e.g., pages visited, time spent on site)
• Communication content (e.g., messages, emails, meeting notes)

We collect data only when necessary and relevant to the purposes described below.

4. How We Use Your Data
We use your personal data to:

• Respond to inquiries and provide customer support
• Deliver our services and manage client relationships
• Improve and optimize our website and services
• Send relevant updates or promotional content (only with consent)
• Comply with legal and regulatory requirements

5. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:

• Your explicit consent
• Fulfillment of a contractual obligation
• Our legitimate interest in operating and improving our services
• Compliance with legal obligations

6. Sharing Your Data
We do not sell or rent your personal data. We may share your data with:

• Trusted third-party service providers (e.g., hosting, analytics, CRM)
• Professional advisers (e.g., legal, accounting, IT support)
• Public authorities if required by law

All third parties are bound by confidentiality and data protection obligations.

7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.

8. Your Rights
You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Receive a copy of your data in a portable format
• Withdraw consent at any time (where applicable)

To exercise any of these rights, please email us at contact@definitesolutions.eu.

9. Cookies and Tracking
Our website may use cookies or similar technologies to improve user experience, track performance, and personalize content. You can adjust cookie settings in your browser at any time.

10. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

11. Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website. Your continued use of our services implies acceptance of any updates.